Guide for additional need visitors
Tulleys Farm Statement of Public Safety (Shocktober Fest)
Tulleys Farm intends to make every visit a safe and pleasurable one for all our visitors. However the attractions during Shocktober Fest may be physically demanding and due to the nature of the event unsuitable for visitors with additional needs. For this reason we reserve the right to refuse admission to any attraction should we feel there may be a danger to an individual or others during either normal operation or in the event of emergency procedures. We hope that visitors accept any decision made with regard to preserving the safety of all of our guests. Please note that the provision of any discounts or additional access facilities is provided at the discretion of Tulleys Farm.
Visitors with the following documentation are entitled to one free carer ticket mirroring the full price purchased ticket. Documentation must be presented with valid Photo I.D.
Disability Living Allowance or Attendance Allowance Award Letter (Dated within last 6 months)
Personal Independence Payment Letter (Dated within the last 6 months)
Current and Valid Blue badge
A Headed Letter from GP or Consultant (Dated within the Last 6 months) confirming the need for a full time carer.
Ticket Policy (Group Visits)
Please contact our Visitor Services Team on 01342 718472 ext. 202. They will be happy to help you decide the best course of action to make sure your group has an enjoyable visit.
We are unable to fully assess individuals with regards to queuing ability so provided documentation must include a clear statement of inability to queue and why.
With the provision of documentation listed under the heading 'Ticket Policy' additional need customers and one carer may be placed in a virtual queue, whereby they are granted access to an attraction at the same time as they would have entered under normal queuing conditions without having to enter the queue line.
If part of a larger group the rest of the group will be required to queue as normal and may then call the carer as they approach the attraction entrance. Access will then be given via the fast track queue line uniting the group.
If the carer and visitor are not part of a group then they should proceed to an attraction host, either at the front of the queue line or end of the fast track line, an estimate of the queue time will then be made and the visitors may then return down the fast track line at the allotted time.
We recommend all attractions are unsuitable for people with the following conditions:
- Nervous Disposition
- Heart Conditions
- Limited Mobility*
*The Hayride is the only attraction to not include strobes but does have flashing lights. The Hayride is an open air attraction however theatre smoke and fires are used around the course. It is possible to accommodate standard wheelchairs (as defined by the NHS) on the Hayride.
All Haunts use ramps, have uneven footing and may be exposed to weather conditions.
If you have any queries regarding the suitability of our haunts please don't hesitate to contact our Visitor Services Team on 01342 718472 ext. 202. They will be happy to help you decide the best course of action to make sure you have an enjoyable visit.